KMX International Policy Statement
Our business purpose is to be of maximum help to the people we serve: clients, independent contractors, vendors and employees.
The services we offer shall be innovative, priced fairly and fill the needs of the customers we serve. Our efforts shall recognize these needs in a manner which contributes to the well being of people and the business upon which they depend.
We will treat the people we serve and our employees with respect and honesty while maintaining the quality of our company and, most importantly, the integrity and honesty of our relations with our customers.
Our dedication to quality shall include all phases of our business: not only services we perform, but the manner in which we relate with people and companies. These principles are our highest priority. By meeting them, we maintain quality and excellence in the services we provide for the clients who employ us.
Cargo was first accompanied by word-of-mouth instruction. Then paperwork. Just as the mode of transport evolved, so has the method of transporting the necessary documents or messages of instructions for a successful movement. Hand carried payment and paper have been replaced with teletype, telephone, facsimile, letters of credit, bank wire transfer and e-mail.
As cargo has become more precious and warehousing has evolved to just-in-time delivery, a need to know the exact location of the product and delivery date has become in many cases as important as the cargo. Contracts for the handling of cargo are now keyed to guarantees. Changes in vendor-customer contracts have created the need to adjust agreements for transport, oftentimes while en route, in order to modify terms, conditions and prices. These adjustments don’t take place in weeks or days. They happen in hours and minutes.
Over the centuries the level and guarantee of transport services has likewise seen significant changes. From ownership of the beast of burden, to purchase of space on all modes of transportation equipment owned by others, to ownership of the complete family of service vehicles, to a combination of all these systems, marketing of a company’s transport service — regardless of mode — hinged on the responsibility of the delivery system.
ABILITY TO RESPOND
Now as we enter the twenty-first century we are at another significant change in the level of service offered by a “global transport provider” (GTP) to a shipper. The responsible, effective and efficient present day transport provider must provide a level of total service required in today’s marketplace. Transportation, consolidation ability, logistics coordination, packing, boxing, storage facilities, transfer locations, documentation, letters of credit, insurance, port services, labor and computerized project tracking are the tool box of today’s global transport provider. If your current vendors are not providing the total services you deserve, KMX International is the GTP you need.